SUBSCRIBE & SAVE/PREFERRED CUSTOMER
TERMS & CONDITIONS

• This program is an Automatic Shipping Program: The time interval for recurring shipments and charges depends on the supply of product you ordered. This program will continue until you cancel out of the program
CANCELLATIONS: Members must cancel at least 1 week before their next shipment. To cancel, you can call us at 1-800-SKIN-211 (800-754-6211), email us at cs@chamonixstore.com or log into your account to make the change.
CHANGES: All changes to automatic shipments should be made at least one week in advance of the ship date.
There are no refunds, only merchandise exchange with exception to your first initial sign up order. Once a recurring shipment is sent out, the package is non-refundable and can only be used towards company credit.
• All returns and/or exchanges must be pre-authorized by a Chamonix customer service representative. An RMA number (Return Merchandise Authorization) is obtained by calling our customer service department at 1-800-SKIN-211 or emailing us (1-800-754-6211) between the hours of 9am – 6pm EST Monday through Friday and is only needed for an authorized refund.
• You must return ALL products, USED & UNUSED to be eligible for a refund. Refunds will not be processed without all original products that were purchased.
• Any merchandise returned for a refund without an RMA number will not be processed.
• Refused and Return to Sender packages are not eligible for a refund without first calling for a RMA number.
• RMA expires within 15 days of issuance. Merchandise must be received within 15 days of the RMA date to receive credit or refund.
• All shipping and handling fees (where applicable) are not refundable.

If you should have any questions, please contact us at 1-800-SKIN-211
Monday through Friday 9am- 6pm EST or email us at cs@chamonixstore.com.

PROGRAM BENEFITS

The Subscribe & Save is the best and only way to:
• Get a special, discounts on all products… all year round!
• Lock in this incredible discount as long as you’re a member.
• Receive automatic delivery of the products that you use regularly to your door without having to call – you’ll never run out!
• Put your shipments on hold for up to 4 months!
• Have flexible shipment schedules that you can change at any time.
• Never have to wait for a promotion.
• Try a new product the least expensive way.
• Cancel at any time with NO penalty.
• Enjoy a personal account shopper, Concierge service where you can text us and chat us! Contact us at cs@chamonixstore.com for more information.

1-800-754-6211
cs@chamonixstore.com

 

Effective July 7, 2016
Chamonix Skin Care Money Back Guarantee
*IMPORTANT CHANGE PLEASE READ*

As of July 7, 2016, we will provide a 100% money back guarantee on eligible refundable orders. (Please see eligible refunds policy terms below)

  • Chamonix will no longer charge a processing fee on refundable orders.
  • It is our goal to provide an easy, hassle-free customer service experience.
  • Customers are entitled to a refund or exchange for a FULL 4-month period from the date the original order was placed.
  • Exchanges will not be accepted after 6 months from the original purchase date.


Please take a moment to review the following terms:
RETURNS AND REFUNDS POLICY TERMS

  • All returns and/or exchanges must be pre-authorized by a Chamonix customer service representative. A RMA number (Return Merchandise Authorization) is obtained by calling our customer service department at 1-800-SKIN-211 (1-800-754-6211) between the hours of 9am- 6pm EST Monday through Friday. A RMA is not needed for an exchange.
  • All shipping and handling fees (where applicable) are not refundable.
  • You must return ALL products, USED & UNUSED to be eligible for a full refund. Refunds will not be processed without the original products that were purchased.
  • Any merchandise returned for a refund without a RMA number will not be processed.
  • Refused and Return to Sender packages are not eligible for a refund without first calling for a RMA number.
  • RMA numbers expire within 15 days of issuance. Merchandise must be received within 15 days of the date to receive a credit or a refund.
  • Customer is responsible for all shipping costs associated with returned merchandise.

IMPORTANT: Half price promotions, preferred customer pricing, other special event sales or promotions may have different return policies. Please review carefully.


Preferred Customer: There are no refunds on the Preferred Customer Program, only merchandise exchanges with exception to your first initial sign up order. Once a recurring shipment is sent out, the package is non-refundable and can only be used towards a company credit. Please refer to the Preferred Customer Program terms and conditions for more information.

If you have any questions or concerns please contact our customer service department at 1-800-SKIN-211.