SUBSCRIBE & SAVE/PREFERRED CUSTOMER
TERMS & CONDITIONS

• This program is an Automatic Shipping Program: The time interval for recurring shipments and charges depends on the supply of product you ordered. This program will continue until you cancel out of the program
• CANCELLATIONS: Members must cancel at least 1 week before their next shipment. To cancel, you can call us at 1-800-SKIN-211 (800-754-6211), email us at cs@chamonixstore.com or log into your account to make the change.
• CHANGES: All changes to automatic shipments should be made at least one week in advance of the ship date.
• There are no refunds, only merchandise exchange with exception to your first initial sign up order. Once a recurring shipment is sent out, the package is non-refundable and can only be used towards company credit.
• All returns and/or exchanges must be pre-authorized by a Chamonix customer service representative. An RMA number (Return Merchandise Authorization) is obtained by calling our customer service department at 1-800-SKIN-211 or emailing us (1-800-754-6211) between the hours of 9am – 6pm EST Monday through Friday and is only needed for an authorized refund.
• You must return ALL products, USED & UNUSED to be eligible for a refund. Refunds will not be processed without all original products that were purchased.
• Any merchandise returned for a refund without an RMA number will not be processed.
• Refused and Return to Sender packages are not eligible for a refund without first calling for a RMA number.
• RMA expires within 15 days of issuance. Merchandise must be received within 15 days of the RMA date to receive credit or refund.
• All shipping and handling fees (where applicable) are not refundable.

If you should have any questions, please contact us at 1-800-SKIN-211
Monday through Friday 9am- 6pm EST or email us at cs@chamonixstore.com.

PROGRAM BENEFITS

The Subscribe & Save is the best and only way to:
• Get a special, discounts on all products… all year round!
• Lock in this incredible discount as long as you’re a member.
• Receive automatic delivery of the products that you use regularly to your door without having to call – you’ll never run out!
• Put your shipments on hold for up to 4 months!
• Have flexible shipment schedules that you can change at any time.
• Never have to wait for a promotion.
• Try a new product the least expensive way.
• Cancel at any time with NO penalty.
• Enjoy a personal account shopper, Concierge service where you can text us and chat us! Contact us at cs@chamonixstore.com for more information.

1-800-754-6211
cs@chamonixstore.com

 

Effective July 7, 2016
Chamonix Skin Care Money Back Guarantee
*IMPORTANT CHANGE PLEASE READ*

As of July 7, 2016, we will provide a 100% money back guarantee on eligible refundable orders. (Please see eligible refunds policy terms below)

  • Chamonix will no longer charge a processing fee on refundable orders.
  • It is our goal to provide an easy, hassle-free customer service experience.
  • Customers are entitled to a refund or exchange for a FULL 4-month period from the date the original order was placed.
  • Exchanges will not be accepted after 6 months from the original purchase date.


Please take a moment to review the following terms:
RETURNS AND REFUNDS POLICY TERMS

  • All returns and/or exchanges must be pre-authorized by a Chamonix customer service representative. A RMA number (Return Merchandise Authorization) is obtained by calling our customer service department at 1-800-SKIN-211 (1-800-754-6211) between the hours of 9am- 6pm EST Monday through Friday. A RMA is not needed for an exchange.
  • All shipping and handling fees (where applicable) are not refundable.
  • You must return ALL products, USED & UNUSED to be eligible for a full refund. Refunds will not be processed without the original products that were purchased.
  • Any merchandise returned for a refund without a RMA number will not be processed.
  • Refused and Return to Sender packages are not eligible for a refund without first calling for a RMA number.
  • RMA numbers expire within 15 days of issuance. Merchandise must be received within 15 days of the date to receive a credit or a refund.
  • Customer is responsible for all shipping costs associated with returned merchandise.

IMPORTANT: Half price promotions, preferred customer pricing, other special event sales or promotions may have different return policies. Please review carefully.


Preferred Customer: There are no refunds on the Preferred Customer Program, only merchandise exchanges with exception to your first initial sign up order. Once a recurring shipment is sent out, the package is non-refundable and can only be used towards a company credit. Please refer to the Preferred Customer Program terms and conditions for more information.

If you have any questions or concerns please contact our customer service department at 1-800-SKIN-211.