Frequently Asked Questions
Yes! You can skip, reschedule, edit, or cancel your deliveries at anytime by logging into your account page!
genucel promises to deliver a white glove customer service experience to complement its world class products. Our customer service team is available around the clock via SMS, phone, and e-mail to address your needs and personally suggest products that match your skin care goals.
To ask questions about your subscription, add or edit items, cancel a subscription, or as product related questions, please call or text 800-754-6211.
In your complimentary spa box, you will receive 2 travel size best sellers! (Limit 1 per order)
Joining this program is easy, simply choose the Subscribe & Save option when on any product page and checkout. You will automatically be given all of these benefits after purchase!
To review or modify your Subscribe & Save order, simply visit the Subscription section after logging into your account on genucel.com