Frequently Asked Questions

Can I easily cancel or pause my subscription?

Yes! You can skip, reschedule, edit, or cancel your deliveries at anytime by logging into your account page!

What is the Concierge Service?

genucel promises to deliver a white glove customer service experience to complement its world class products. Our customer service team is available around the clock via SMS, phone, and e-mail to address your needs and personally suggest products that match your skin care goals.

What is the concierge customer support phone & text number?

To ask questions about your subscription, add or edit items, cancel a subscription, or as product related questions, please call or text 800-754-6211.

What is included in the complimentary gift bundle?

In your complimentary gift bundle, you will receive:

  • 1 oz genucel cristalles
  • .5 oz genucel DFS

How do I receive my 50% off featured product?

Once per month, you will receive an email containing information on your exclusive offer. Your first email will be received within 30 days of initial purchase. Be sure to subscribe to our emails to ensure your offer is received!

How do I join Subscribe & Save?

Joining this program is easy, simply choose the Subscribe & Save option when on any product page and checkout. You will automatically be given all of these benefits after purchase!

How do I make changes to my Subscribe & Save orders?

To review or modify your Subscribe & Save order, simply visit the Subscription section after logging into your account on

Why our products?

Good for you

We're cautious of our ingredient selection and use only the best.

Made to perform

Breakthrough formulas that are designed and tested thoroughly.

100% transparency

We provide information around what's in our products and why.